Coastal Retail Group — Ongoing Managed IT
Comprehensive managed IT support for a 4-location retail chain: 24/7 monitoring, POS maintenance, central endpoint security, and offsite encrypted backups.
The full story
Coastal Retail Group runs four boutique stores along the NSW coast. Each store has a POS terminal, EFTPOS machine, security cameras, and back-office laptop. When IT goes down, sales stop.
We took over their IT as a fully managed service: 24/7 monitoring of every POS terminal, automated alerts when anything goes offline, central endpoint security across all devices, and a single phone number staff call for any issue. Offsite encrypted backups mean a dead store PC is up and running with their data in under 4 hours.
Result: average issue resolution dropped from 2 days to 90 minutes, zero data loss incidents in 14 months, and the owner finally took a 3-week holiday without a single IT phone call.
